Who we are

We are the Lead Sheet Training Academy Limited (LSTA), a limited company registered in England and Wales (number 216255).

If you have any comments or concerns about an aspect of this policy or any privacy or data protection issue, please email our Privacy Team at info@leadsheet.co.uk or write to:

Privacy Team
LSTA
Unit 10 Archers Park
Branbridges Road
East Peckham
Tonbridge
Kent
TN12 5HP

Our principles

These 8 principles summarise our commitment to protecting your privacy:

1. We only collect and use the personal information we need to provide or improve our products and services
2. You can check whatever information we hold about you
3. We will keep your personal information safe
4. We are fair and open about how we use your details
5. We will never sell your details or share it except in the ways mentioned in this policy or unless you ask us
6. We will let you know if there are important changes that affect your information or how we use it
7. We take responsibility for the information we hold about you
8. We only keep your information for as long as necessary.

Changes to the policy

When we review our privacy policy we will note the date it was last updated and try to let you know by email, if we have it, of any changes.

This privacy policy was last reviewed and updated in April 2018.

The law

The legislation that applies to this privacy policy includes the:

• General Data Protection Regulation ((EU) 2016/679) (GDPR) as introduced into national law on 25 May 2018
• All applicable laws, regulations and secondary legislation relating to the processing of personal data and privacy
• Guidance and codes of practice issued by the Information Commissioner
• Any successor legislation to the DPA and GDPR.

How we collect

You give us information when you use our websites, products and services, including when you:

• Submit one of our forms
• Correspond with us by phone, email or otherwise
• Register with us
• Subscribe to our services
• Search for a product
• Participate in our discussion boards, chat or social media
• Enter a competition or promotion
• Respond to a survey.

We collect information about you when you visit our websites through the use of cookies (read Cookies section below for full details).

We may also get information from other sources, including:

• Third parties, such as external training organisations
• Those websites and services we help to operate or contribute to
• Closed circuit television (CCTV) (read CCTV section below for full details).

What we collect

The information we collect from you could include your:

• Name, address, email and phone number
• Date of birth
• National Insurance number
• Financial and credit card information
• Personal description
• Photograph
• Family status
• Lifestyle
• Social circumstances
• IP address
• Geographical location
• Browser type
• Device type
• Operating system
• Browsing data, such as access times
• Navigation history.

We may also have sensitive information, including about your:

• Physical health
• Mental health
• Racial or ethnic origin
• Religious or other beliefs.

How we use your information

We use your information for many purposes, including to:

• Fulfil our statutory roles, duties and functions as a Training Provider.
• Administer our training records and accounts.
• Manage our employees and volunteers
• Provide training and advice services for our customers
• Advertise, promote and market our services
• Undertake research
• Administer certification, qualification and card schemes
• Confirm identities and prevent crime
• Notify you about a change to our service
• Carry out our contractual obligations
• Provide and improve our services
• Analyse your website behaviour
• Improve the operation, security and presentation of our sites
• Target our online advertising to your interests and preferences
• Measure and understand the effectiveness of our online content and marketing
• Enable you to participate in interactive features on our website.

How we keep it safe

We take the security of your personal information very seriously.

We use technical measures, such as encryption, and carry out regular security reviews to keep our protections up to date. We also strictly control access and ensure staff who are authorised for access are adequately trained in keeping your information safe.

Our procedures mean that we may ask you to prove your identity before we share your personal information with you.

Third-party websites you access through links on our websites will have their own privacy policies. We do not accept any responsibility or liability for them.

Sharing your information

We do not share your information with others unless you have consented or it is necessary to do so because:

• Of our statutory role and duties as a Training Provider
• The law requires us to
• Of administrative or operational needs
• It is part of our terms of use.

When we do have to share information, it is likely to be with:

• Our service providers or agents
• Your employer or prospective employers
• Users of our card schemes and training registers
• Training providers
• Funding bodies
• Law enforcement agencies.

Sharing your achievements

We may want to share your achievements with newspapers, websites and other media. We will not share this data without obtaining your authorisation.

Cookies

When you visit The LSTA website we place cookies on your device.

Cookies are small text files that help our websites to work and us to understand what information is most useful to our users. They also speed things when you come back to a site. We do not use them to identify you personally.

You can delete cookies stored on your device at any time.

What we collect

Cookies allow us to gather information about your visits to our site, including your:

• IP address
• Geographical location
• Browser type
• Device type
• Operating system
• Browsing data, such as access times
• Navigation history
• Preferences

How we use your information

Cookies enable us to use the tools and services of:

• Google Analytics

Google Analytics helps us measure and analyse how users are using our sites so that we can improve their experiences.

Who has access to your information

Our staff, website management company and Google can access information related to Google Analytics cookies.

Other third-party cookies

When we use internet tools from other companies to enhance our website, these companies may also put cookies on your device. They include:

• Facebook
• Google Maps
• Twitter
• YouTube
• LinkedIn

For further information, read about the cookie names they use.

Email, chat and social media

There are many ways you may communicate with us online, including by:

• Email
• Social media (such as Facebook, Linkedin or Twitter)
• File sharing platforms (such as OneDrive and SharePoint)

What we do

When you use email, chat, social media and other online platforms, it is likely you know what information you are sharing with us.

How we use and process your information, who accesses it, and how long we keep it, depends on the context in which we collected it, but follows the terms of our privacy policy and UK law.

The information is normally handled by our authorised staff, but if we intend to share it with third parties, we will make every effort to let you know.

Images from closed circuit television (CCTV) of a recognisable person are treated as personal data in data protection law.

How we use CCTV

We use CCTV to:

• Maintain the safety and security of our property, premises, and people
• Prevent and investigate crime
• Monitor staff
• To assist disciplinary procedures in cases of serious misconduct.

Who has access to your information

Our CCTV system is operated from a self-contained security control room, access to which is strictly limited to LSTA Employees.

Where necessary we may share CCTV image information with:

• The person in the image
• Employees and agents
• Services providers
• Police forces
• Security organisations
• Individuals making an enquiry.

How long we keep it

Unless we need them for an active investigation, we keep recorded images for 30 days. After that, the images are automatically overwritten by the recording equipment.

We destroy recordings that are part of an active investigation as soon as they are no longer needed.

Your rights

You can ask for a copy of your information recorded by CCTV, except in certain circumstances described by applicable legislation. You do not have the right to instant access.

Your payment details

We use your payment details to process orders, collect training payments and distribute funds, such as training grants.

How we use your information

We do not use your information for any purpose you have not authorised, or disclose it to third parties without your permission. We process credit and debit card transactions following the Payment Card Industry Data Security Standard (PCI DSS).

Who has access to your information

LSTA staff and contracted data processors have access to your payment details to carry out your transaction.

What we do

For bank and building society account transactions, we may make a record of your:

• Name
• Branch address
• Sort code
• Account number

Where possible, we only store the verification code of card transactions and other data needed to process the payment once the transaction is complete. Where this is not feasible, we use other security methods to keep your data secure. We may process data such as the:

• Cardholder’s name
• Card number
• Card security code (CSC)
• Validity and expiry dates
• Issue number

How long we keep it

We keep your bank or building society details for as long as you authorise and delete them when they are no longer needed. We do not keep payment card information.

Children

Our websites, services and products are not aimed at children and we do not knowingly collect any information from them.

We ask children not to register with us or give us any of their information.

Where we have inadvertently collected information from a child, we will delete it as soon as possible.

If you know that a child has given their information to us, please contact us at info@leadsheet.co.uk

Summary of your rights

You have the right to:

• Ask for a copy of any information we hold about you
• Withdraw any consents you have given
• Lodge a complaint with us or the Information Commissioner’s Office or with any other relevant supervisory authority about how we handle your personal data
• Ask us to correct any inaccurate or incomplete information we have about you
• Ask us to delete your information from our records
• Ask us to send a copy of your information to a third party in a data portable format.

Changing your contact preferences

You can change your contact preferences or withdraw your consents at any time by writing to us at info@leadsheet.co.uk or:

Privacy Team
LSTA
Unit 10 Archers Park
Branbridges Road
East Peckham
Tonbridge
Kent
TN12 5HP

Making a request to see your information

To see the information we hold about you, you should make a Subject Access Request in writing, including your:

• Full name, including previous or other names, if appropriate
• Address
• Telephone
• LSTA registration number, if appropriate
• Date of birth, if you don’t have a LSTA registration number

and send it to:

Privacy Team
LSTA
Unit 10 Archers Park
Branbridges Road
East Peckham
Tonbridge
Kent
TN12 5HP

Booking courses

We manage a booking system for construction training courses.

What we do

We use your:

• Contact details to administer the course
• Identification information to prevent fraud
• Profile data so we know your contact preferences and so on.

How we use your information

We use your information to find you the right course, to process your booking and to record your achievements.

Who has access to your information

LSTA employees who operate the course booking system or deliver training have access.

How long we keep it

We keep a record of your achievements for up to 50 years, except where the achievement is for life.

Online trading

We sell the Rolled Lead Sheet the Complete Manual hard copy and e-book via our website www.leadsheet.co.uk

How we use your information

We use your information to process your order. This includes your name, contact and payment details.

Who has access to your information

Our order-processing staff receive details of all orders.

How long we keep it

We keep financial information for 7 years.